Net Promoter Score Calculator

NPS = (% Promoters − % Detractors), where Promoters are typically survey respondents who scored 9-10 on a 'how likely to recommend' question, Passives scored 7-8, and Detractors scored 0-6.

From -100 (every respondent is a Detractor) to +100 (every respondent is a Promoter). Above 0 means you have more Promoters than Detractors.

It varies widely by industry — anything above 0 is generally positive, above 50 is considered excellent by many benchmarks, and above 70-80 is rare and considered world-class. This tool doesn't benchmark against your specific industry.

No — you need to run your own survey (typically asking 'How likely are you to recommend us, 0-10?') and count how many respondents fall into each of the 3 buckets before entering the counts here.