Apology Email Generator

What went wrong, in enough detail that the email can acknowledge it specifically — e.g. 'shipped the wrong order size to a customer who needed it for an event.'

Both — the structure includes an acknowledgment, a brief explanation, the corrective action being taken, and an offer to make it right, not just a generic 'sorry.'

For genuinely serious matters (legal, safety, major financial harm), have the message reviewed by whoever handles that at your organization before sending — this tool drafts a normal business apology, not legal correspondence.

Yes — add specific names, dates, or details the AI couldn't know, and make sure the tone matches how serious the situation actually is.